New director of quality improvement named at agency

By JERRY WOLFFE

AUBURN HILLS -- Oakland County Community Mental Health Authority (OCCMHA) has promoted Marquitta Masse to Director of Quality Improvement and Provider Network Management.

Massey’s career at OCCMHA, based in Auburn Hills, began in 1996 as a quality assurance analyst for the Quality Improvement Systems Team.

In her current capacity as director of Quality Improvement and Provider Network Management, Massey offers guidance to the Manager of Due Process and the staff of the Quality Management through effective facilitation, teaching, coordination, problem solving, conflict resolution, and coaching. She is also a member of OCCMHA’s executive leadership team. Team members utilize their industry expertise to determine all policies and practices that impact OCCMHA’s daily operations and service delivery to people with a mental illness, developmental disability, substance use disorder, or children with serious emotional disturbance.

Jerry Wolffe is the writer-in-residence, advocate-at-large at the Macomb-Oakland Regional Center. He can be reached at 586 263-8950.